Refund policy
2026 Store Policies
Shopping Cart Info
Each listing is for one tuber, not clumps, pot tubers or cuttings.
All tubers are home grown in Marshall, MN. We do not sell imports.
Tuber sales are first come, first served. Adding a tuber to your cart does not hold it for purchase. Your order isn't confirmed until you check out and receive a confirmation email.
We do not accept Venmo, PayPal, Apple Pay, Google Pay or Amazon Pay.
Pick Up Info
Local pick up will be available by appointment only. Arrangements for pickup orders shall be made by April 15th, 2026 and shall be picked up by May 1, 2026. All orders not picked up by noon on May 1, 2026 will be considered abandoned and returned to stock. No refund will be given for abandoned local pick up orders.
Combined Shipping
At this time, we do not have any automatic combined shipping for multiple orders to the same address set up. We will try to process shipping refunds for multiple orders to the same address that we notice by April 1. If you haven't received a refund for combined order shipping by April 1, 2026, please reach out to us by April 5, 2026 with a list of your order numbers and we will refund you the additional shipping charges beyond $20 for the combined orders. No combined shipping will be offered for orders placed after March 31, 2026. This does not apply to non-tuber merchandise. No coupon code required. If you forget to use the same email and shipping address, we will not refund for duplicate shipping charges.
How We Ship Tubers
When will tubers ship?
First, we combine all packing slips to the same address. We start shipping on April 1, 2026, weather permitting. We will complete all shipping by the end of April. We cannot give an exact shipping date. Tubers are shipped via USPS Priority Mail with tracking and up to $100 insurance. We only ship to the contiguous USA.
How will the tubers be packaged?
Your tubers will wrapped individually in Saran wrap, and individually labeled. Your full order will be packaged in a cardboard mailer box.
What quality control measures do you take?
Our tubers are labeled at all times throughout the planting, growing, digging and dividing process. We pull each order by hand, inspecting the tuber as it comes out of storage.
Cancellation Policy
Cancelled orders are subject to a processing fee of $15 or 25%, whichever is greater. We cannot partially cancel an order. All cancellations must be requested prior to March 21st via email to memawsflowerfarm@gmail.com. We cannot accommodate edits to existing orders. If you would like to add on to your order, please place a second order.
Return & Refund Policy
For 2026, we are offering a 3 day refund request policy on dahlia tubers only.
NOTICE: Posting photos of your tubers on social media will void your refund request. Please contact us directly about all tuber concerns. We will happily evaluate photos of your tubers.
If you receive a tuber that is in poor condition, you may request a refund within the first 3 days of delivery. Please note, this is not 3 days from when you open the package, it is 3 days from when USPS reports the package was delivered, as noted by shipping tracking data. We highly recommend you open and inspect your order immediately.
In order to receive a refund you must submit your refund request via email to memawsflowerfarm@gmail.com within that 3 day period, and include a photo of the tubers.
Once we receive the request, we will send you an email with next steps and you will repackage the tuber and send it back to us. You do not need to mail it within the 3 days. Once we receive the returned tuber, we will issue your refund.
Loss or Damage During Shipping: We do not offer automatic replacements or refunds for orders lost or damaged during shipping. All orders are shipped with up to $100 insurance. We will assist in filing a shipping claim for lost or damaged packages. If the claim is approved and insurance is reimbursed, we will refund your purchase price.
3 days after delivery, all sales are final. We do not offer refunds or replacements for any purchases after 3 days. This includes but is not limited to the following scenarios:
- We do not refund/replace tubers or cuttings that shrivel, rot or die before planting.
- We do not refund/replace tubers or cuttings that rot/die in the ground.
- We do not refund/replace seeds that don't sprout.
- We do not refund/replace tubers or cuttings that grow stunted.
- We do not refund/replace tubers or cuttings that don't bloom.
- We do not refund/replace tubers or cuttings that exhibit disease.
All sales are final after correcting for Packaging Errors and Storage Loss Before Shipping as outlined below.
Packaging Errors
Open the packaging and inspect your tubers immediately. Make sure you received the correct amount and the correct varieties. If your order is incorrect (missing or wrong varieties), you must contact us within 3 days. We will ask for a photo of your order items and compare it to the photo we took before shipping. If in error, we will correct the order by sending out the correct varieties or refunding the missing varieties. After 3 days all sales are final.
Storage Loss Before Shipping
Loss of tubers during storage is common for certain varieties. However, it is possible that between the time you purchase and the time we begin shipping, tubers may rot in our storage. If that happens, you will receive a notification email and a refund of the purchase price of the tuber that is no longer available. If you ordered other varieties, they will ship as expected and no shipping discount will be given. If you did not order any other varieties, your shipping fee will be refunded. We are not able to offer the option of a replacement or substitute. We are not able to cancel or modify the remainder of your order.
Small, Ugly & Dormant Tuber Policy
We Sell Small Tubers
We sell tubers that are at least the size of the AA battery. Please do not purchase from us if you are not okay with this size. As long as a tuber has an eye, an intact neck and a body, it has everything it needs to grow a full plant. Tiny tubers grow just as well as large tubers. We cut all large tubers down to approximately 6 inches long so they can fit in our shipping boxes. This does not affect their ability to grow.
We Sell Ugly Tubers
Let’s face it, tubers are ugly. They grow in the dirt. They can be soft, hard, wrinkly, smooth, twisty, straight, stained and hairy. We have experience handling, dividing and planting tens of thousands of tubers and know exactly what is normal/healthy and what is not. You will receive ugly tubers from us. This may also include peeling skin, end cuts, puffed lenticels and slight body damage. Please do not purchase from us if you are not okay with ugly tubers.
We Sell Tubers With Dormant Eyes
You will receive tubers from us with the following types of eyes. Like humans, dahlia tuber varieties naturally wake up at different times.
- Dormant eyes: these are still asleep and look like a crack, pimple or blemish on the crown. They will wake up given the right environment.
- Awake eyes: these are beginning to open and resemble a tiny pearl. Eyes can be white, green, pink, purple or red.
- Sprouted eyes: a full sprout developing out of an eye. Sprouts can be white, green, pink, red or purple.
We Sell Every Tuber We Deem Plantable
We divide thousands of tubers every single year. Every tuber we ship has been deemed "plantable" and if we don't sell it to you, we plant it in our own field. Every year our field is booming with the smallest, wrinkliest and ugliest tubers in our stock. Some varieties naturally make more ideal tubers than others. Typically the most expensive varieties have the worst tubers.
Shopper Conduct Policy
It grieves us to have to write this policy. Over the last few years the online community for dahlia lovers has become fraught with consumers feeling they can and should handle customer service issues publicly rather than privately. We believe this is bad for small businesses. We chose not to sell to people who behave this way.
If you choose to post on social media in a way that would damage our reputation as a grower, farmer, or business owner OR email, DM or chat us rude messages, we will block your email and social profiles from further communication and give you a permanent block from our store.
If you initiate a chargeback against us, we will permanently block you from further purchases in our store. We will also pass your name on to other tuber sellers to add to their ban list. Shopper misconduct is regularly discussed among tuber sellers and we share our ban lists.
If we see you disparaging another grower or seller online we will block you from our store. If we see you telling a buyer to do a chargeback on another seller we will block you from our store. Pretty much, if we see you actively trying to tear down ANY dahlia seller anywhere on the internet it’s going to get you a ban. Handle your customer service issues privately and be polite.
2026 Dahlia Disease Policy
According to the American Dahlia Society's ongoing virus research, an average of 87% of healthy, asymptomatic dahlia plants carry at least one dormant virus. You can expect that 87% of the tubers we sell (and every other tuber producer sells) have dormant virus.
Our goal is to grow healthy plants. That means they bloom vigorously and are asymptomatic, even if they carry a dormant virus.
Insects are the primary vector for dahlia disease so we employ an extremely strict insect management program and spray for pests regularly throughout the season. We have a zero tolerance policy for adverse insects.
Plants that show persistent virus symptoms are culled. We also cull stunted or sickly plants with no obvious viral leaf patterns.
We regularly sanitize our cutting tools. We sanitize our cutting tools between each clump while dividing.
If plants exhibit gall, they are culled. We dig out and dispose of dirt from the location of the plant with gall followed by solarization. We also don't plant Dahlias in the same location for 3 years following any observed disease.